Product Returns & Exhanges
Returned item(s) are to be returned as you received and in a condition where it can be sold with tags and the correct packaging.
We suggest a tracked service is used to avoid loss of parcel returns.
3 Little Monkeys does not cover return postage costs for returns. The store credit is valid for 12 months from the date of issue and can be used as payment towards any purchase with 3 Little Monkeys.
If you need to exchange for a different size, we suggest purchasing the replacement item first. We will refund the item you are wanting to exchange (less shipping) once we received it at 3 Little Monkeys HQ.
You must include the original packing slip and complete the return information including your new order number if you are exchanging.
Our returns time frame is 30 days from when you have received your item. Returns must be in unworn conditions and must have tags attached.
If the item is faulty we will replace it with the same item purchased. If it is no longer in stock we will contact you to offer a new item, store credit or refund.
Online returns will receive a store credit via email. Please check your Junk/Spam folder after 10 working days. Please note that if the order was paid via AfterPay your installment payments will remain being paid until the original item has been paid in full.
3 Little Monkeys reserves the right not to accept the return of items (including faulty items) if it falls under the following:
- Any item of clothing that has not been returned with tags
- Any items of clothing or footwear that has been worn
- Garments that have been altered in anyway
- Damage caused by neglect or misuse (for example, treatment inconsistent with the product’s care instructions).
- The items must be sent flat in a waterproof bag. If any products are returned in a bag too small and in unsellable condition due to being packed incorrect they will be returned to you.
- If eligible, your return will be processed within 10 working days.
- If ineligible, we will advise you and then arrange to courier your return item(s) back to you. Please note, we reserve the right to charge you for the return courier fee on any ineligible returned item(s)